Ringcentral Review

Pros & Cons

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RingCentral Overview—Affordable and Flexible Scalability

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RingCentral is an exceptional cloud phone system that delivers all-in-one business communications with the flexibility to scale without breaking the bank.

Whether you’re a small team or a large enterprise, RingCentral makes it simple to pay only for what you need with competitive pricing, smartly organized pricing tiers, and generous discounts for businesses with a lot of users.

Starting at just $20 per user each month, you get a full suite of calling, conferencing, messaging, and collaboration tools—every plan, even the cheapest one, includes just about every communication channel.

As your team expands, volume discounts kick in at 50+ users along with access to more advanced features. RingCentral supports seamless growth with dozens of call management features, 300+ app integrations, multi-location support, and one of the widest selections of phones and devices available.

Despite the robust capabilities, setup takes just minutes thanks to the user-friendly interface and free implementation support. Overall, RingCentral removes the headaches of managing a business phone system while providing an easily scalable solution to take your communications to the next level, no matter the size or needs of your business.

RingCentral Pricing

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RingCentral offers three tiers to choose from: Core, Advanced, and Ultra. Pricing ranges from $20 to $45 per user per month. The specific price you’ll pay depends on which plan you choose and whether you opt for monthly or annual billing.

Going with an annual plan can save you up to 33% and there’s a volume discount for more than 50 users.

Beyond the core plans, RingCentral offers various add-ons you can buy to expand your phone system further. These include:

• RingCentral Webinar at $40 per host per month
• RingCentral Rooms licenses for $49 per month
• International toll-free numbers for $14.99 per number monthly
• International numbers at $5.99 per line monthly
• Extra local or toll-free numbers for $4.99 per month
• Vanity numbers for a one-time $30 fee

For hardware, desk and cordless phones range from $143 to $729 to purchase outright or $4.50 to $30 per month to rent—there’s a wide range of options to fit every budget.

Conference phone setups are $548 to $1242 to buy up front or $23.50 to $52 monthly to rent.

The bottom line is that RingCentral provides an easily scalable solution whether you’re a growing business or a larger team with dynamic communication needs.

You can even try it free for 14 days with five users and two desk phones to see if it’s right for your team.

Ease of Use

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With RingCentral, moving your business communications to the cloud is seamless. Because the system’s based 100% in the cloud, there’s no need to worry about maintaining infrastructure or migrating phone numbers—RingCentral does it all for you.

On top of that, the entire setup process is a breeze. With step-by-step tutorials, videos, diagrams, and friendly support to guide you along, there are no technical skills required.

If you purchase RingCentral devices, they arrive pre-configured so all you have to do is plug them in. It doesn’t get much easier than that.

RingCentral neatly centralizes all your business communications into one cleverly designed, user-friendly interface. Say goodbye to constantly switching between apps and tabs. The clean, modern dashboard keeps things simple. Intuitive settings and pre-configured options make setup effortless, but in-depth controls exist if you want to fine-tune your setup.

Accessing every features is a cinch for employees, admins, and receptionists from the web or desktop app. Thoughtful interfaces and usability make even first-time users feel right at home.

Plus, RingCentral’s top-rated mobile apps make business communications on-the-go a breeze. Intuitive navigation mirrors the web app for instant familiarity. Essential features like calling, SMS, meetings, and faxing are just a tap away. Whether you’re taking calls in the car, texting team members from home, or joining video conferences at a coffee shop, RingCentral’s mobile app brings the power of its leading business phone system to the palm of your hand.

If you’re ever stuck, robust resources help you get up to speed quickly. From online documentation to live training sessions, RingCentral has your back with friendly 24/7 customer support just a phone call away.

With RingCentral’s turnkey setup and easy-to-use tools, powering your business communications is simple and stress-free. Their hands-on help every step of the way means you can focus on your business, not your phone system.

Call Management Features

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You’ll be glad to know that RingCentral gives you a full-featured phone system right out of the gate.

As soon as you sign up, you’ll have access to call routing basics like auto-attendants, call forwarding, and voicemail transcriptions. This allows you to direct callers seamlessly and ensure no call goes unanswered, regardless of the plan you choose.

Every plan also includes:

• Basic analytics
• Quality of service data
• Shared lines
• On-demand call recording
• Heads-up display for reception
• Presence indicators
• Transfers

Even at the cheapest price point, you get a ton of functionality. As your business grows, you can add more advanced call management tools in a few clicks.

From call monitoring tools like barge, whisper, and takeover to automatic call recording, multi-site support, advanced call queues, adoption data, extensions, customizable reports, and more, there’s no shortage of robust management tools as you upgrade to higher tiers.

With the way RingCentral’s structured its plans, it’s easy to start with the essentials and scale up to more comprehensive and advanced features as you grow.

The flexible and future-proof system ensures you’ll always have the call management capabilities your business requires.

Communication Tools

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RingCentral gives you a full suite of communication capabilities, even with its most basic plan. Every tier includes team messaging, SMS texting, audio conferencing, video calls, file sharing, and unlimited calling throughout the US and Canada.

It doesn’t get more comprehensive than that on the entry-level plan.

While you get just about every communication channel, theydo have some limitations depending on your plan. SMS texts, for example, are capped at 25, 100 or 200 messages per user monthly. If you exceed your allotted texts, you’ll be charged per message at $0.0085 until your plan resets.

Toll-free minutes also have monthly limits of 100, 1,000 or 10,000 depending on the tier you choose.

For video conferences and meetings, you get premium features like HD video, AI-powered insights, live transcriptions, interactive whiteboarding, breakout sessions, and remote desktop control. This is consistent across all pricing tiers.

However, the number of video participants is capped at 100 people maximum.

Unlimited recording storage for meetings and calls comes standard too. But when it comes to file sharing and messaging, only the top tier provides unlimited storage space. The lower two plans still offer generous but not unlimited storage.

In summary, RingCentral delivers a stacked set of communication capabilities even at entry-level pricing. As you upgrade your plan, limitations on messages, minutes, and storage get expanded or removed entirely.

But the core set of messaging, video, audio and file sharing options remain robust throughout.

Hardware Options

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RingCentral supports dozens of devices, including well-known brands like Ascom, Mitel, Spectralink, Snom, Grandstream, Cisco, Poly, and Yealink so you can use the devices you already own.

It even works with paging and intercom systems. If you own analog devices, there are also affordable Cisco adapters you can purchase or rent.

If you need help setting up non-RingCentral devices, there’s online assistance available. But if you want plug-and-play simplicity, RingCentral has you covered with an incredibly wide selection of 34 desk phones, 4 cordless phones, and 12 receptionist phones that come pre-configured.

You’ll find options for every budget, from basic and functional to advanced with full color screens and expansion modules.

RingCentral lets you choose from major brands like Unify, Avaya, Cisco, Yealink, Poly, Mitel, and Polycom. With all these choices, you’re sure to find the perfect hardware for everyone on your team.

For your conference rooms, RingCentral provides select Poly, Polycom, Yeahlink, and Mitel devices. To complete your phone ecosystem, you’ll also find a vast range of headsets from Poly, Jabra, and Yealink.

With one of the most expansive collections of compatible devices we’ve seen, RingCentral makes it easy to scale an existing phone system or gradually add new devices over time—its hardware selection is a major advantage for any growing business.

Integrations

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With over 300 pre-built integrations, RingCentral has you covered no matter what tools you rely on to run your business. The breadth of their integration options is truly impressive.

You’ll likely be able to connect the phone system you know and trust with the apps you can’t work without—even if you’re using niche or industry-specific solutions.

Looking just at CRMs, there are currently 102 options to choose from. Whether you use Salesforce, Zoho, or an obscure platform tailored to your unique needs, integrating with RingCentral is seamless.

The company is even surveying customers now about which CRMs they use, so you can expect the list to grow even more.

Collaboration is another area where RingCentral shines. There are 99 integrations available today with popular tools like Slack, Microsoft Teams, Chorus, and Google Workspace. Real-time communication is essential, and RingCentral makes it easy to bring calling capabilities right into the workflow.

More than anything, the sheer number of integrations available demonstrates RingCentral’s commitment to connecting tools. With over 300 options and an open API (available on every plan), they’ve got any business need covered.

Customer Support

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You’ll have unlimited 24/7 phone and chat support no matter which RingCentral plan you choose. It also includes onboarding support at no extra cost to get you up and running.

Businesses with less than 20 users get basic setup help, while those with 20-100 users get more comprehensive assistance configuring and optimizing the system.

There are also a range of professional services for an additional fee. As such, you can get as much or as little help as you need. Options include on-site implementation, planning and consultations, project management, data migration, a dedicated account manager, and more.

When it comes to quality, RingCentral falls a bit short compared to competitors.

Recent customers report longer wait times than they’d like as well as having to explain their questions or problems to multiple agents before getting a resolution.

However, most agents are helpful, knowledgeable, and more than willing to help—you’ll always get an answer and you won’t be left on your own. You just may have to wait longer than you’d prefer.

Aside from live assistance, there’s a comprehensive knowledge base and active user forum which can be helpful for common problems, best practices, DIY troubleshooting, and more.

Final Thoughts

With generous volume discounts, advanced telephony features that unlock as you scale, and broad hardware support, RingCentral removes the headache of having to migrate or manage complex infrastructure as you grow.

Despite the enterprise-grade capabilities, setup takes just minutes with an intuitive interface across devices and free 24/7 customer support via phone or live chat. For rapidly scaling companies seeking an affordable, flexible, and unified communication solution, RingCentral delivers the seamless scalability growing businesses demand.

You can confidently migrate team collaboration to the cloud knowing the platform will grow as you do.